Engineering Approach with Quality Function Deployment for an ABET Accredited Program: A Case Study

Quality Function Deployment (QFD) is a systematic approach used by companies and organizations to meet customer requirements. The success of a QFD analysis is largely based on the quality of the voice of the customer, namely the customer requirements and their importance ratings. On the other hand, ABET, incorporated as the Accreditation Board for Engineering and Technology, Inc., is a non-governmental organization that accredits post-secondary education programs. In this paper, QFD is applied to a major course from the mechanical engineering program where, Course Learning Outcomes are considered as the Voice of the Customers (WHAT) and Student Outcomes issued by ABET are the technical requirements (HOW). The objective of this paper is to pave a clear road to faculty members and engineering institutions to fulfil ABET requirements.